A business might have clients whom go online and say something unsavory. Business owners then pay their inbound marketing firm to go online and reply to or delete these "negative" comments, video, etc. Even more troubling is the fact that reps performing this service will often attempt to silence dissent by lying about the customer, trashing their reputation/business, or act in a dismissive manner as though legitimate complaints are nothing more than hot air from a buffoon. Reputation Management Specialists will even go as far as submitting complaints to social media websites in order to have the complainers account suspended. In the eyes of search engine marketing reps whom handle reputation management, there are no legitimate complaints; they're all negative, all wrong, all lies, and all need to be dealt with accordingly.
What Happened To Customer Service?
Who Can Help A Business With Its Online Reputation?
If you need help managing your online reputation...don't call us, we don't want any part of that. If however you need help managing your social media accounts and legitimate interactions with your customers online, that we would be happy to help with.
~Scott (President, Next Revolution SEO)